Capsule CRM vs Bigin by Zoho CRM

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	CaCapsule CRM	BBigin by Zoho CRM
Editor rating	4.2	4.3
Starting price	Free / $18 per user	Free / $7 per user
Free plan	Yes	Yes
Best for	Small teams that want contacts, pipeline and tasks without noise	Micro businesses moving off spreadsheets for the first time
Key features	7/12	6/12
Ease of use	4.7 / 5	4.6 / 5
Features	3.7 / 5	3.8 / 5
Value for money	4.3 / 5	4.7 / 5
Customer support	4.3 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	No	No
Built-in calling	No	Yes
Lead scoring	No	No
Sales forecasting	Yes	No
Custom reports	Yes	Yes
Marketing campaigns	No	No
Quotes and invoices	No	No
AI assistant	Yes	No
Mobile apps	Yes	Yes
Integrations	60+ native plus Zapier	Zoho apps, Google Workspace, Microsoft 365 and Zapier
Mobile	iOS and Android	iOS and Android
Support	Email support and help center	Email and chat; phone on paid plans
Founded	2009 · Manchester, UK	2020 · Chennai, India
	View Capsule CRM profile	View Bigin by Zoho CRM profile

The short answer

Choose Capsule CRM if…4.2

Freelancers, consultancies and small firms that want an organized contact base and a simple pipeline.

Skip it if: high-volume sales teams that need dialers, sequences and deep forecasting.

Capsule is for teams that value clarity. It does the fundamentals very well and resists feature bloat, which is exactly why small businesses stay with it for years.

Free / $18 per userFull review

Choose Bigin by Zoho CRM if…4.3

Owners and small teams that want an inexpensive, structured replacement for spreadsheets.

Skip it if: growing sales teams that already need scoring, forecasting or sequences.

Bigin is the cheapest sensible way to get a real pipeline CRM. It is ideal as a first system, and when you outgrow it the data moves to Zoho CRM without a painful migration.

Free / $7 per userFull review