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Nutshell review

A friendly all-in-one CRM with support that answers

4.4Editor rating
Small businessEasy to useSales teams

Reviewed by the Best CRM Finder editorial team · Last updated

Starting price$13 per user
Free planNo
Key features10 of 12
Founded2009
See plans and pricing
OverviewWho it is forFeaturesPricingPros and consVerdictFAQAlternativesOfficial site

What is Nutshell?

Nutshell is a sales CRM for small and midsize B2B companies that puts ease of use and customer support first. Contacts and storage are unlimited on every plan, and the pipeline can be viewed as a board, a list, a chart or a map of where your leads are.

Sales automation moves leads between stages, assigns tasks and triggers personal email sequences. Nutshell Campaigns adds email marketing on the same contact list, and add-ons cover forms, chat, landing pages and meeting scheduling. The company is known for free data migration help and responsive live support.

Who Nutshell is for

A good fit for

B2B teams of three to fifty people that want one tool for pipeline and email outreach with real human support.

Probably not for

Enterprises with complex customization needs or a long list of required integrations.

Nutshell key features

Nutshell covers 10 of the 12 key features we check on every CRM. Availability can depend on the plan or on an official add-on.

10/12
Visual sales pipelineDrag-and-drop deal stages so everyone can see what is open, stuck or about to close.
Two-way email syncEmails sent and received in Gmail or Outlook are logged on the contact automatically.
Workflow automationRules that assign leads, create tasks and update fields without anyone clicking.
Email sequencesScheduled follow-up emails that stop on their own when the contact replies.
Built-in callingPlace, record and log calls from inside the CRM without a separate phone tool.
Lead scoringNot included, or only through a third-party integration.
Sales forecastingProjects revenue from the open pipeline by stage, rep or period.
Custom reportsBuild your own reports and dashboards beyond the canned ones.
Marketing campaignsBulk email, forms or campaign automation available inside the same product.
Quotes and invoicesNot included, or only through a third-party integration.
AI assistantDrafts emails, summarizes records or predicts outcomes with built-in AI.
Mobile appsNative iOS and Android apps with offline access to contacts and deals.

Standout capabilities

Personal email sequencesClick-to-call with recordingWeb forms and schedulerMap view of leads

Nutshell pricing

Nutshell starts at $13 per user, with no permanent free plan. Prices below are per month on annual billing; paying monthly usually costs more.

Foundation
$13 / user

Contacts, one pipeline, email sync, reports

Growth
$25 / user

Sales automation, sequences, multiple pipelines

Pro
$42 / user

Forecasting, activity quotas, advanced reporting, AI summaries

Vendors change prices and plan names often. Use the official link at the end of this page to confirm the current offer, and the cost calculator to estimate the yearly bill for your team.

Pros and cons

What we like

  • Live support included on every plan
  • Unlimited contacts and data storage
  • Pipeline views for board, list, chart and map

What could be better

  • Fewer native integrations than the market leaders
  • Marketing and engagement tools are priced as add-ons

Our verdict

Nutshell is the CRM to shortlist when you want capable software and a company that picks up the phone. It covers what a small B2B team needs without the configuration burden of bigger platforms.

Nutshell FAQ

How much does Nutshell cost?

Nutshell starts at $13 per user. The main options are: Foundation ($13 / user), Growth ($25 / user), Pro ($42 / user). Confirm current prices on the official website before buying.

Does Nutshell have a free plan?

No. Nutshell does not offer a permanent free plan, although a free trial is normally available.

What is Nutshell best for?

Small B2B teams that want sales and email marketing without complexity. B2B teams of three to fifty people that want one tool for pipeline and email outreach with real human support.

What are the best alternatives to Nutshell?

The closest alternatives in our directory are Pipedrive, HubSpot CRM, Less Annoying CRM. Each has its own profile with pricing and a side-by-side comparison.

Does Nutshell have a mobile app?

Mobile: iOS and Android. Support: live chat, email and phone on all plans.

Alternatives to Nutshell

Similar CRMs worth a look before you commit.

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Guides for Nutshell buyers

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Ready to try Nutshell?

You have seen what it does, what it costs and who it suits. The next step is the official website, where you can check current pricing and start a trial.

Visit the official Nutshell website nutshell.com · opens in a new tab