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Bigin by Zoho CRM review

A pipeline-centric CRM priced for the smallest teams

4.3Editor rating
Small businessFree plansEasy to useStartups

Reviewed by the Best CRM Finder editorial team · Last updated

Starting priceFree / $7 per user
Free planYes
Key features6 of 12
Founded2020
See plans and pricing
OverviewWho it is forFeaturesPricingPros and consVerdictFAQAlternativesOfficial site

What is Bigin by Zoho CRM?

Bigin is the small business edition of Zoho CRM, redesigned around pipelines instead of modules. It gives a small team contacts, companies, deals and activities in a simple interface, and lets you create separate pipelines for sales, onboarding, renewals or any other process.

Even the low-cost plans include workflow automation, web forms, telephony connectors and messaging through WhatsApp. The mobile apps are full featured. More advanced needs such as scoring and forecasting are the signal to upgrade to the full Zoho CRM.

Who Bigin by Zoho CRM is for

A good fit for

Owners and small teams that want an inexpensive, structured replacement for spreadsheets.

Probably not for

Growing sales teams that already need scoring, forecasting or sequences.

Bigin by Zoho CRM key features

Bigin by Zoho CRM covers 6 of the 12 key features we check on every CRM. Availability can depend on the plan or on an official add-on.

6/12
Visual sales pipelineDrag-and-drop deal stages so everyone can see what is open, stuck or about to close.
Two-way email syncEmails sent and received in Gmail or Outlook are logged on the contact automatically.
Workflow automationRules that assign leads, create tasks and update fields without anyone clicking.
Email sequencesNot included, or only through a third-party integration.
Built-in callingPlace, record and log calls from inside the CRM without a separate phone tool.
Lead scoringNot included, or only through a third-party integration.
Sales forecastingNot included, or only through a third-party integration.
Custom reportsBuild your own reports and dashboards beyond the canned ones.
Marketing campaignsNot included, or only through a third-party integration.
Quotes and invoicesNot included, or only through a third-party integration.
AI assistantNot included, or only through a third-party integration.
Mobile appsNative iOS and Android apps with offline access to contacts and deals.

Standout capabilities

Team pipelines for sales and operationsBuilt-in telephony connectorsWeb forms and WhatsAppMobile apps with business card scanner

Bigin by Zoho CRM pricing

Bigin by Zoho CRM starts at free / $7 per user, with a free plan to begin with. Prices below are per month on annual billing; paying monthly usually costs more.

Free
$0

1 user, 500 records, one pipeline

Express
$7 / user

Multiple pipelines, workflows, custom fields

Premier
$12 / user

More automation, custom dashboards, assignment rules

Vendors change prices and plan names often. Use the official link at the end of this page to confirm the current offer, and the cost calculator to estimate the yearly bill for your team.

Pros and cons

What we like

  • Lowest paid price of any CRM in this directory
  • Built-in telephony, WhatsApp and forms
  • Clear upgrade path to Zoho CRM

What could be better

  • Free plan is limited to a single user
  • No lead scoring or forecasting

Our verdict

Bigin is the cheapest sensible way to get a real pipeline CRM. It is ideal as a first system, and when you outgrow it the data moves to Zoho CRM without a painful migration.

Bigin by Zoho CRM FAQ

How much does Bigin by Zoho CRM cost?

Bigin by Zoho CRM starts at free / $7 per user. The main options are: Free ($0), Express ($7 / user), Premier ($12 / user). Confirm current prices on the official website before buying.

Does Bigin by Zoho CRM have a free plan?

Yes. Bigin by Zoho CRM offers a free plan: 1 user, 500 records, one pipeline.

What is Bigin by Zoho CRM best for?

Micro businesses moving off spreadsheets for the first time. Owners and small teams that want an inexpensive, structured replacement for spreadsheets.

What are the best alternatives to Bigin by Zoho CRM?

The closest alternatives in our directory are HubSpot CRM, Pipedrive, Attio. Each has its own profile with pricing and a side-by-side comparison.

Does Bigin by Zoho CRM have a mobile app?

Mobile: iOS and Android. Support: email and chat; phone on paid plans.

Alternatives to Bigin by Zoho CRM

Similar CRMs worth a look before you commit.

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Startups that want to model their own data and workflows.

Free / $29 per userView profile

Guides for Bigin by Zoho CRM buyers

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Ready to try Bigin by Zoho CRM?

You have seen what it does, what it costs and who it suits. The next step is the official website, where you can check current pricing and start a trial.

Visit the official Bigin by Zoho CRM website bigin.com · opens in a new tab