Best CRM for inside sales and calling

Inside sales teams measure their day in conversations, and every second spent switching between a phone tool and a CRM is a conversation lost. The platforms in this category put calling inside the CRM: click to dial, automatic logging, recording and in some cases a power dialer that works through a list on its own.

Look closely at how minutes and phone numbers are billed. Some vendors include calling credits in the plan and others charge telephony separately, which changes the real cost for a team making hundreds of calls a week.