Freshsales vs Zendesk Sell

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	FFreshsales	ZsZendesk Sell
Editor rating	4.4	4.1
Starting price	Free / $9 per user	$19 per user
Free plan	Yes	No
Best for	Startups and inside-sales teams that call and email all day	Companies already running Zendesk for customer service
Key features	11/12	9/12
Ease of use	4.5 / 5	4.4 / 5
Features	4.3 / 5	4.1 / 5
Value for money	4.6 / 5	3.9 / 5
Customer support	4.4 / 5	4.1 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	Yes
Built-in calling	Yes	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	No
Quotes and invoices	Yes	No
AI assistant	Yes	No
Mobile apps	Yes	Yes
Integrations	300+	1,500+ through the Zendesk Marketplace
Mobile	iOS and Android	iOS and Android
Support	24/5 chat, email and phone	Email, chat and online help center
Founded	2016 · San Mateo, CA	2007 · San Francisco, CA
	View Freshsales profile	View Zendesk Sell profile

The short answer

Choose Freshsales if…4.4

Startups and inside-sales teams that want calling, email and AI scoring in one affordable package.

Skip it if: organizations that depend on niche integrations or need highly customized reporting.

Freshsales is the best value for a team that works the phones. The Growth plan at $9 is hard to argue with; check integrations before committing if your stack is unusual.

Free / $9 per userFull review

Choose Zendesk Sell if…4.1

Midsize companies that want sales and customer service on one vendor and one customer record.

Skip it if: budget-limited teams that need automation on the entry plan.

Zendesk Sell is the natural choice if your support team already lives in Zendesk, because the shared customer view is worth more than any single feature. On its own it is a good CRM competing against cheaper good CRMs.

$19 per userFull review