SugarCRM vs Microsoft Dynamics 365 Sales

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	SuSugarCRM	DMicrosoft Dynamics 365 Sales
Editor rating	4.0	4.0
Starting price	$19 per user	$65 per user
Free plan	No	No
Best for	Midmarket firms with detailed processes, especially in manufacturing and distribution	Midsize and large companies standardized on Microsoft 365
Key features	9/12	11/12
Ease of use	3.7 / 5	3.5 / 5
Features	4.5 / 5	4.8 / 5
Value for money	3.9 / 5	3.7 / 5
Customer support	4.0 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	No	Yes
Built-in calling	No	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	No
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	ERP connectors, marketplace apps and open APIs	Microsoft 365, Power Platform and AppSource apps
Mobile	iOS and Android	iOS and Android
Support	Standard support included; enhanced plans available	Microsoft support plans and a large partner network
Founded	2004 · Cupertino, CA	2003 · Redmond, WA
	View SugarCRM profile	View Microsoft Dynamics 365 Sales profile

The short answer

Choose SugarCRM if…4.0

Midmarket companies with dedicated administrators and processes that standard CRMs cannot model.

Skip it if: small businesses that want simplicity and a low total cost.

SugarCRM suits midmarket organizations that need a platform they can tailor and, if necessary, host themselves. Small teams looking for quick setup will be happier with lighter tools.

$19 per userFull review

Choose Microsoft Dynamics 365 Sales if…4.0

Organizations with a Microsoft 365 footprint, an IT team and processes that justify a configurable platform.

Skip it if: small businesses that want to sign up and start selling the same day.

For a Microsoft-centred enterprise, Dynamics 365 Sales is often the most coherent option: one identity, one data platform, one vendor. For anyone else it is a heavy system whose advantages you will not use.

$65 per userFull review