SugarCRM vs Salesforce Sales Cloud

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	SuSugarCRM	SSalesforce Sales Cloud
Editor rating	4.0	4.1
Starting price	$19 per user	$25 per user
Free plan	No	No
Best for	Midmarket firms with detailed processes, especially in manufacturing and distribution	Growing companies with complex processes and someone to administer it
Key features	9/12	12/12
Ease of use	3.7 / 5	3.6 / 5
Features	4.5 / 5	4.9 / 5
Value for money	3.9 / 5	3.8 / 5
Customer support	4.0 / 5	4.2 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	No	Yes
Built-in calling	No	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	Yes
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	ERP connectors, marketplace apps and open APIs	7,000+ (AppExchange)
Mobile	iOS and Android	iOS and Android
Support	Standard support included; enhanced plans available	Standard support included; Premier is paid
Founded	2004 · Cupertino, CA	1999 · San Francisco, CA
	View SugarCRM profile	View Salesforce Sales Cloud profile

The short answer

Choose SugarCRM if…4.0

Midmarket companies with dedicated administrators and processes that standard CRMs cannot model.

Skip it if: small businesses that want simplicity and a low total cost.

SugarCRM suits midmarket organizations that need a platform they can tailor and, if necessary, host themselves. Small teams looking for quick setup will be happier with lighter tools.

$19 per userFull review

Choose Salesforce Sales Cloud if…4.1

Growing and large companies with complex processes, multiple teams and the resources to administer the platform.

Skip it if: small teams without an administrator that want to be productive in the first week.

Salesforce is the right answer when your process is the product and you can staff an admin. For a team under 20 without one, it is usually more CRM than you need.

$25 per userFull review