Zendesk Sell vs Pipedrive

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	ZsZendesk Sell	PPipedrive
Editor rating	4.1	4.4
Starting price	$19 per user	$14 per user
Free plan	No	No
Best for	Companies already running Zendesk for customer service	Sales teams that live in the pipeline view and want speed over breadth
Key features	9/12	11/12
Ease of use	4.4 / 5	4.6 / 5
Features	4.1 / 5	4.2 / 5
Value for money	3.9 / 5	4.4 / 5
Customer support	4.1 / 5	4.4 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	Yes
Built-in calling	Yes	Yes
Lead scoring	Yes	No
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	Yes
Quotes and invoices	No	Yes
AI assistant	No	Yes
Mobile apps	Yes	Yes
Integrations	1,500+ through the Zendesk Marketplace	400+
Mobile	iOS and Android	iOS and Android
Support	Email, chat and online help center	24/7 chat and email on every plan
Founded	2007 · San Francisco, CA	2010 · Tallinn, Estonia
	View Zendesk Sell profile	View Pipedrive profile

The short answer

Choose Zendesk Sell if…4.1

Midsize companies that want sales and customer service on one vendor and one customer record.

Skip it if: budget-limited teams that need automation on the entry plan.

Zendesk Sell is the natural choice if your support team already lives in Zendesk, because the shared customer view is worth more than any single feature. On its own it is a good CRM competing against cheaper good CRMs.

$19 per userFull review

Choose Pipedrive if…4.4

Sales-led teams of any size that want reps to adopt the tool without training and manage everything from a visual pipeline.

Skip it if: companies looking for built-in marketing automation or a help desk on the same platform.

Pipedrive is the CRM most sales reps pick for themselves. If your team sells and does not need built-in marketing, start here and add tools through integrations.

$14 per userFull review