Zoho CRM vs Microsoft Dynamics 365 Sales

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	ZZoho CRM	DMicrosoft Dynamics 365 Sales
Editor rating	4.3	4.0
Starting price	Free / $14 per user	$65 per user
Free plan	Yes	No
Best for	Budget-conscious teams that need customization and the wider Zoho suite	Midsize and large companies standardized on Microsoft 365
Key features	11/12	11/12
Ease of use	3.9 / 5	3.5 / 5
Features	4.6 / 5	4.8 / 5
Value for money	4.8 / 5	3.7 / 5
Customer support	4.0 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	Yes
Built-in calling	No	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	Yes	No
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	800+	Microsoft 365, Power Platform and AppSource apps
Mobile	iOS and Android	iOS and Android
Support	Email (free), phone and chat on paid tiers	Microsoft support plans and a large partner network
Founded	2005 · Chennai, India	2003 · Redmond, WA
	View Zoho CRM profile	View Microsoft Dynamics 365 Sales profile

The short answer

Choose Zoho CRM if…4.3

Cost-conscious teams that need serious automation and are willing to invest setup time, especially if they already use other Zoho apps.

Skip it if: teams that want a polished, minimal interface out of the box with no configuration.

Zoho CRM rewards the team that spends a week setting it up. For the price of a Pipedrive seat you get automation, scoring and reporting that others charge triple for.

Free / $14 per userFull review

Choose Microsoft Dynamics 365 Sales if…4.0

Organizations with a Microsoft 365 footprint, an IT team and processes that justify a configurable platform.

Skip it if: small businesses that want to sign up and start selling the same day.

For a Microsoft-centred enterprise, Dynamics 365 Sales is often the most coherent option: one identity, one data platform, one vendor. For anyone else it is a heavy system whose advantages you will not use.

$65 per userFull review