Zoho CRM vs SugarCRM

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	ZZoho CRM	SuSugarCRM
Editor rating	4.3	4.0
Starting price	Free / $14 per user	$19 per user
Free plan	Yes	No
Best for	Budget-conscious teams that need customization and the wider Zoho suite	Midmarket firms with detailed processes, especially in manufacturing and distribution
Key features	11/12	9/12
Ease of use	3.9 / 5	3.7 / 5
Features	4.6 / 5	4.5 / 5
Value for money	4.8 / 5	3.9 / 5
Customer support	4.0 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	No
Built-in calling	No	No
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	Yes	No
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	800+	ERP connectors, marketplace apps and open APIs
Mobile	iOS and Android	iOS and Android
Support	Email (free), phone and chat on paid tiers	Standard support included; enhanced plans available
Founded	2005 · Chennai, India	2004 · Cupertino, CA
	View Zoho CRM profile	View SugarCRM profile

The short answer

Choose Zoho CRM if…4.3

Cost-conscious teams that need serious automation and are willing to invest setup time, especially if they already use other Zoho apps.

Skip it if: teams that want a polished, minimal interface out of the box with no configuration.

Zoho CRM rewards the team that spends a week setting it up. For the price of a Pipedrive seat you get automation, scoring and reporting that others charge triple for.

Free / $14 per userFull review

Choose SugarCRM if…4.0

Midmarket companies with dedicated administrators and processes that standard CRMs cannot model.

Skip it if: small businesses that want simplicity and a low total cost.

SugarCRM suits midmarket organizations that need a platform they can tailor and, if necessary, host themselves. Small teams looking for quick setup will be happier with lighter tools.

$19 per userFull review